Ex: Size guides, order questions, and other common questions.

Where do you ship to, and what are your shipping rates?

Free  standard shipping to the US!
Other countries over $49 free shipping!

However, there are a few countries not covered by our fulfilment network (e.g. Sudan, Crimea, Cuba,Iran,North Korea,Syria), and your check-out will be automatically blocked if you reside in any of these countries. We apologise in advance for this.

Due to import restrictions in Mexico, we are not able to ship our straw and bamboo products there (e.g. Barley Bucket Hat, Rattan Woven Bag). Don't fret as our cotton-made products and accessories are still available for our customers in Mexico. 

How do I ensure I order the right size of bucket hat?

We recommend that you measure your head before purchasing to ensure you order the correct sized hat. Everyone has a differently-shaped head and our hats have adjustable strings on the inside to accommodate for this.

What if my bucket hat doesn't fit? 

If your bucket hat doesn’t quite fit the way you would like it to, please do not hesitate to contact us. Lvaiz has a 30-day return policy, which means you have 30 days after receiving your item to request a return. We urge customers to pay close attention to the measurements on each individual product page before placing their orders. All return shipping costs are to be covered by the customer. 

Estimated delivery times:

3 ~5 days (United States)
5~14 days (Other countries)

Due to COVID restrictions, shipping may take longer than you are used to. In fact we've seen customs delays in Australia & New Zealand recently. So if you haven't received your product yet, don't hesitate to get in touch! 

How do I track my order?

Please check your order status on our live tracking page. If your order doesn't arrive within the expected delivery time, please get in touch with us via our contact page, Instagram or FacebookAny carrier-related delays are completely out of our control and we are unable to offer refunds for those.

I am missing some products from my order- what should I do?

Because we work with different suppliers, it is possible that products are shipped separately. If items from your order are missing, you will usually receive these after 4-5 days.If you don't receive it, you can contact us and we will resolve it with you.

How do I return my purchases?

Please read about our returns process here.

Where are your products manufactured?

Our products are designed in Europe and manufactured in China. That said, we are constantly open to working with partners around the world who uphold our quality standards.

Can I cancel my order after I've paid? 

Contact us and we will do our best to help. We cannot guarantee cancelation as orders are immediately passed on to the warehouse. If it has already been processed or shipped we are unable to cancel your order and you will have to return the product. After receiving the product, we will refund your money within 14 days. 

I gave the wrong address, what happens now?

If you see you put in the wrong address, contact us as soon as possible! It is possible to change your address as long as your order hasn't been shipped yet. After your order is shipped we cannot change your address anymore. Make sure that you check your address before making your order!